Standard hourly rate for support requests

Support standard rate

Is your website experiencing a technical issue? A feature not responding, a module malfunctioning, or an error blocking your visitors? Our standard-rate debugging service is designed for businesses and professionals who need reliable technical assistance during working hours — without requiring emergency-level priority.

Available Monday to Friday, from 9 AM to 7 PM, this service gives you access to experienced web developers who will troubleshoot and resolve your bugs, errors, or slowdowns in a clean, documented, and sustainable way — with no unnecessary fees.

What kind of issues does this cover?

This service applies to any technical anomaly that disrupts your website’s performance without rendering it completely unusable. Common examples include:

• Broken functionality (e.g., non-working buttons, inactive forms, etc.)
• Layout or display issues on desktop or mobile
• Error messages visible to users or in your admin panel
• Plugin/module/theme conflicts after an update
• Integration issues with APIs, payment gateways, analytics, etc.
• Unusually long page load times

How does it work?

Before placing an order, please describe your issue using our support ticket form. This allows us to:

• Quickly analyze the root of the problem
• Provide you with an estimated timeframe
• Schedule the intervention within an optimal window

Our developers will then manually fix the errors following best practices for your CMS (WordPress, PrestaShop, Joomla…) or your custom website.

A technical, transparent, and human service

• All work is handled by a senior technician (no outsourcing, no AI)
• Personalized follow-up during and after the task
• Optional documentation of changes made (upon request)
• Hourly billing based solely on actual work done

Need faster support or off-hours help?

This service is only available during business hours. If you need immediate resolution or your site is fully down, please use our emergency-rate support service.

⚠️ Before ordering

Please do not place an order without contacting us first.

Each situation is unique, and we need to confirm feasibility and estimate the number of hours required before proceeding.

📩 Click here to open a support ticket