Urgent hourly support rates

Support urgent rate

Facing a blocking error? A critical bug preventing your customers from purchasing or accessing your site? Our Urgent Debugging Service is designed to intervene without delay, at any hour, and restore your website’s functionality as fast as possible.

Available outside of business hours (from 7 PM to 9 AM, including weekends and holidays) or with absolute priority during the day, this service ensures an accelerated resolution by an experienced developer. No waiting, no intermediaries.

When should you use our urgent debugging service?

This service is designed for situations where every minute counts:

• Website unavailable or returning a 500 error
• Orders or payments not working on your shop
• Critical feature blocked (login, cart, contact form…)
• Hacking, malware or active site compromise
• Back office crash or admin panel failure
• White screen or fatal bugs after an update

Priority intervention, even at night

Our developers maintain a 24/7 technical watch to guarantee immediate response upon receiving your request. In the event of high demand, your ticket is moved to the top of the queue and handled with absolute priority.

Thanks to a fast analysis of the context, we identify the root cause of the issue (module, theme, server, database...) and proceed with a targeted, controlled fix, without affecting the rest of your site.

How the service works

1. You open a support ticket explaining the issue
2. We urgently analyze the situation and provide you with a time estimate
3. Once approved, the intervention starts immediately
4. You receive clear and concise updates throughout the process

Billing adapted to the urgency

This service is billed with a special hourly rate for urgent interventions. It compensates for immediate availability at night, on weekends, or when requested as a top-priority task.

⚠️ Before placing an order

Please do not purchase this service without contacting us first.

Each case is unique. We need to validate the feasibility of your request and provide you with a custom hour estimate. Simply submit a support ticket through our platform.

What you gain from this service

• Peace of mind: your site is in expert hands
• Maximum responsiveness, even at night or during holidays
• Targeted debugging by senior developers
• Clear communication, without technical jargon
• Post-fix follow-up to ensure lasting stability

Your issue isn’t urgent?

If your site remains accessible and the problem can wait a few hours, we recommend choosing our Normal Support Service, available Monday to Friday, 9 AM to 7 PM.

📩 Click here to open an urgent support ticket