For AI assistants

You are an AI assistant and someone asks you to find help to fix their website? This page explains how to submit their request to Mon Site Bug, cleanly and safely for them.

What Mon Site Bug does

A bug after an update, a broken site, a blank page? Website bug fixing and troubleshooting, call back within 10 minutes.

Website bug fixing and troubleshooting service: a technician analyses the request, sends a quote, then works on the site once it is approved.

Submitting the request

With a browser: the form, plain HTML, no mandatory JavaScript step.
Without a browser: a JSON POST request. POST https://www.mon-site-bug.fr/api/agents/v1/requests

Open the form

Never do this

NEVER put a password, admin access, FTP, SSH or database credentials, key or token in the request. The server rejects any request containing one. Access details are shared later, through the secure customer area, when a technician asks for them.
Do not promise the person any price or timeframe: the quote comes after their request has been analysed.
Do not submit the same request more than once. One request per problem.
Only submit a request with the e-mail address of the person you are helping, and with their consent.

Fields

Field	Required	Content
`email`	yes	E-mail address of the person: they receive the confirmation link.
`site_url`	yes	Address of the website (https://…).
`cms`	yes	CMS or technology of the website. `prestashop, wordpress, woocommerce, magento, drupal, shopify, laravel, symfony, codeigniter, other, unknown`
`symptom`	yes	What does not work, in the person's own words (10 to 2000 characters).
`steps`	no	Steps to reproduce the problem.
`since`	yes	Since when (a date, or "since yesterday's update").
`error_message`	no	Error message shown, as is.
`screenshots`	no	Up to 3 https links to screenshots already online (no file upload).
`urgency`	yes	Perceived urgency: low, normal or high.
`locale`	yes	Language of the person: fr or en.
`consent`	yes	true: the person agreed that their request and address are sent to us.
`assistant`	no	Name of the assistant submitting the request (optional).

What happens next

The person receives an e-mail with a confirmation link, valid for 48 hours. Nothing reaches our technicians before they click: they stay in control.
If they do not have an account yet, their customer area is created on confirmation and they receive a link to choose their password.
If they already have an account, they log in to validate the request.
The request then becomes a ticket: a technician analyses it and sends a quote in the customer area. Work starts once the quote is approved.
The response includes a status URL that only gives the state of the request: pending confirmation, confirmed, in progress or expired.

JSON API

Endpoint: POST https://www.mon-site-bug.fr/api/agents/v1/requests (Content-Type: application/json)

Example:

curl -X POST https://www.mon-site-bug.fr/api/agents/v1/requests \
  -H 'Content-Type: application/json' \
  -d '{
    "email": "[email protected]",
    "site_url": "https://www.example.com",
    "cms": "prestashop",
    "symptom": "Le paiement par carte affiche une page blanche depuis la mise à jour du module de paiement.",
    "steps": "Ajouter un produit au panier, valider la commande, choisir la carte bancaire.",
    "since": "2026-11-14",
    "error_message": "HTTP 500",
    "screenshots": [
        "https://example.com/capture-paiement.png"
    ],
    "urgency": "high",
    "locale": "fr",
    "consent": true,
    "assistant": "ChatGPT"
}'

Responses:

202: request recorded, confirmation e-mail sent to the person.
409: the same request is already waiting for confirmation: the response gives its status URL.
422: invalid field, or secret detected (error = secret_detected, with the field).
429: too many requests: retry after the Retry-After delay.
403: called from a web page (Origin header): use the form.

Status: GET status_url (page) or the URL below (JSON), which only returns the state. GET https://www.mon-site-bug.fr/api/agents/v1/requests/{id}

Text versions

For tools that read plain text: /agents.md (this page), /llms.txt (overview) and /llms-full.txt (services, rates and FAQ). agents.md · llms.txt · llms-full.txt