PrestaShop Free diagnosis — Response in under 10 minutes

PrestaShop Repair: fast intervention by experts

Is your store down, slow, or showing an error? Our PrestaShop specialists diagnose and repair your site within minutes.

PrestaShop Repair: fast intervention by experts

Our PrestaShop specialists diagnose and repair your site within minutes.

Open a ticket

Hello! 👋 Describe your problem in detail, I'll help you resolve it quickly.
14:53

The most common PrestaShop issues

PrestaShop is a powerful CMS, but every update, module installation or configuration change can cause a malfunction. Here are the issues our clients encounter most often.

500 Error

500 Error

The server no longer responds. Often caused by a corrupted .htaccess file, an incompatible module or a PHP memory overflow.

White screen

White screen

Your site or back-office shows a white screen. The cause is usually a module conflict or a fatal PHP error.

Extremely slow site

Extremely slow site

Back-office takes 30 seconds to load? A heavy module, poorly configured cache or saturated database is often the cause.

Error after update

Error after update

You updated PrestaShop or a module, and everything broke. Version incompatibility, missing files or failed migration.

Blocked checkout

Blocked checkout

Your customers can no longer order. Payment, shipping or cart issue.

Hacked or infected site

Hacked or infected site

Suspicious redirects, spam pages or Google warnings. Your site has been compromised by malware.

Our numbers

2549
satisfied clients
8867
bugs fixed
< 10 min
response time
4.9/5
Google reviews (287)

How Mon Site Bug repairs your PrestaShop

1. Immediate diagnosis

1. Immediate diagnosis

Once we receive your ticket, our AI chat analyses the symptoms and steers the diagnosis. An expert takes over within minutes to identify the exact cause.

2. Targeted intervention

2. Targeted intervention

No useless packages. We fix the specific issue: corrupted file, conflicting module, configuration error, security flaw. Every intervention is documented.

3. Verification and hardening

3. Verification and hardening

After the fix, we check the site: front-office, back-office, checkout, performance. We apply preventive fixes so the issue does not come back.

4. Intervention report

4. Intervention report

You receive a detailed report: what happened, what we did, what to monitor. Zero black box.

Why choose Mon Site Bug for PrestaShop repair?

Pure troubleshooting specialist

Pure troubleshooting specialist

We don't build sites, we fix bugs. That's our only business for 10 years.

Free diagnosis

Free diagnosis

Describe the issue, we assess its complexity. Quote within 15 minutes.

Response within minutes

Response within minutes

No queue. Your ticket is handled immediately.

Massive experience

Massive experience

2549 clients, 8867 bugs fixed across all types of PrestaShop issues (1.6, 1.7, 8.x, 9).

4.9/5 on Google

4.9/5 on Google

287 customer reviews that speak for us better than we do.

No mandatory package

No mandatory package

One-off intervention or ongoing support, you choose. Zero commitment.

You too ! Join out 2550 satisfied customers

Our customers opened 8872 bug fix request, all solved with success

Google reviews
5 /5 Basé sur +200 avis
  • Google reviews

    Excellent service, quick and efficient repair, very professional!!!

  • Google reviews

    Super efficient and fast support and execution. Very competent and helpful team. Very reasonable prices. Great experience!

  • Google reviews

    A professional who listens, is patient, and genuinely honest, and doesn't overcharge. Honestly, I was a little stressed about giving out my access credentials. I can't recommend him highly enough! And all this for a service call on a Sunday!

  • Google reviews

    Absolutely perfect. A fatal error on my website following a module update was fixed in under an hour by Youssef and his team. What a pleasure to work with such efficient professionals. I recommend them without hesitation.

  • Google reviews

    Thanks to my website bug for their website maintenance and repair service. Another successful fix. And some great advice too.

  • Google reviews

    Excellent! Smooth communication and instant resolution.

Frequently asked questions

The diagnosis is free. The intervention cost depends on the complexity. From €49 excl. VAT for a simple fix (configuration error, conflicting module). Complex interventions (failed migration, hacked site) are quoted case by case.

Most common bugs (500 error, white screen, module conflict) are fixed within the hour. Complex cases (hack, migration) can take a few hours up to a day.

Yes, FTP/SSH access and PrestaShop back-office access are required for diagnosis and repair. Your credentials are handled confidentially and removed after the intervention.

All versions: PrestaShop 1.6, 1.7, 8.x and 9. We have more than 10 years of experience on the entire PrestaShop ecosystem.

Every intervention includes a guarantee. If the same issue comes back within 30 days, we fix it for free.

Is your PrestaShop down?

Describe your issue, we reply within 10 minutes with a free diagnosis.

Open a ticket

From €49 excl. VAT

See also