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PrestaShop Free diagnosis — Response in under 10 minutes

PrestaShop Repair: fast intervention by experts

Is your store down, slow, or showing an error? Our PrestaShop specialists diagnose and repair your site within minutes.

PrestaShop Repair: fast intervention by experts

Our PrestaShop specialists diagnose and repair your site within minutes.

Open a ticket

Hello 👋 I'm Mon Site Bug's AI assistant. I'll gather a few details about your issue in 2 minutes, then a human expert takes over and gets back to you within minutes. Just tell me what's going wrong with your site — even in one sentence, I'll handle the rest.
22:53
🎁 Good news: for your first ticket, we're giving you one hour of support, usable straight away.
22:53

The most common PrestaShop issues

PrestaShop is a powerful CMS, but every update, module installation or configuration change can cause a malfunction. Here are the issues our clients encounter most often.

500 Error

500 Error

The server no longer responds. Often caused by a corrupted .htaccess file, an incompatible module or a PHP memory overflow.

White screen

White screen

Your site or back-office shows a white screen. The cause is usually a module conflict or a fatal PHP error.

Extremely slow site

Extremely slow site

Back-office takes 30 seconds to load? A heavy module, poorly configured cache or saturated database is often the cause.

Error after update

Error after update

You updated PrestaShop or a module, and everything broke. Version incompatibility, missing files or failed migration.

Blocked checkout

Blocked checkout

Your customers can no longer order. Payment, shipping or cart issue.

Hacked or infected site

Hacked or infected site

Suspicious redirects, spam pages or Google warnings. Your site has been compromised by malware.

Our numbers

2549
satisfied clients
8867
bugs fixed
< 10 min
response time
4.9/5
Google reviews (287)

How Mon Site Bug repairs your PrestaShop

1. Immediate diagnosis

1. Immediate diagnosis

Once we receive your ticket, our AI chat analyses the symptoms and steers the diagnosis. An expert takes over within minutes to identify the exact cause.

2. Targeted intervention

2. Targeted intervention

No useless packages. We fix the specific issue: corrupted file, conflicting module, configuration error, security flaw. Every intervention is documented.

3. Verification and hardening

3. Verification and hardening

After the fix, we check the site: front-office, back-office, checkout, performance. We apply preventive fixes so the issue does not come back.

4. Intervention report

4. Intervention report

You receive a detailed report: what happened, what we did, what to monitor. Zero black box.

Why choose Mon Site Bug for PrestaShop repair?

Pure troubleshooting specialist

Pure troubleshooting specialist

We don't build sites, we fix bugs. That's our only business for 10 years.

Free diagnosis

Free diagnosis

Describe the issue, we assess its complexity. Quote within 15 minutes.

Response within minutes

Response within minutes

No queue. Your ticket is handled immediately.

Massive experience

Massive experience

2549 clients, 8867 bugs fixed across all types of PrestaShop issues (1.6, 1.7, 8.x, 9).

4.9/5 on Google

4.9/5 on Google

287 customer reviews that speak for us better than we do.

No mandatory package

No mandatory package

One-off intervention or ongoing support, you choose. Zero commitment.

You too ! Join out 2585 satisfied customers

Our customers opened 9190 bug fix request, all solved with success

Google reviews
5 /5 Basé sur +200 avis
  • Google reviews

    Fast troubleshooting for my PrestaShop site. On a Sunday, no less! What more can I say? I wasn't expecting it. I would definitely use your services again if needed.

  • Google reviews

    A very serious and competent team. They resolved several technical problems on my Prestashop site very quickly.

  • Google reviews

    Absolutely fantastic! My PrestaShop site was seriously buggy, and we were really struggling to work (we use it as our physical cash register). Between the initial contact and the final resolution, it only took a few hours. The bug was persistent, but they were just as persistent and ultimately got it fixed very quickly. Honestly, I don't regret spending the money at all; the price was more than reasonable and well-deserved. They were incredibly efficient, and they even took the time to explain the bug to me at the end. I'll definitely be back. It's reassuring to have professionals "on hand" for any issues or development projects, because PrestaShop is our work tool! And of course, I highly recommend this team!

  • Google reviews

    This is a fantastic team of PrestaShop experts. You can find many programmers, but true experts are few. Their team is exactly like that, and you definitely won’t go wrong if you trust them to solve problems or upgrade your website.

  • Google reviews

    Problem with Prestashop 1.7 solved in 1 hour, thank you

  • Google reviews

    Several interventions and each time – a success! Well done to the whole team. Speed, efficiency, value for money – everything is top-notch.

Frequently asked questions

The diagnosis is free. The intervention cost depends on the complexity. From €49 excl. VAT for a simple fix (configuration error, conflicting module). Complex interventions (failed migration, hacked site) are quoted case by case.

Most common bugs (500 error, white screen, module conflict) are fixed within the hour. Complex cases (hack, migration) can take a few hours up to a day.

Yes, FTP/SSH access and PrestaShop back-office access are required for diagnosis and repair. Your credentials are handled confidentially and removed after the intervention.

All versions: PrestaShop 1.6, 1.7, 8.x and 9. We have more than 10 years of experience on the entire PrestaShop ecosystem.

Every intervention includes a guarantee. If the same issue comes back within 30 days, we fix it for free.

Is your PrestaShop down?

Describe your issue, we reply within 10 minutes with a free diagnosis.

Open a ticket

From €49 excl. VAT

See also