PrestaShop Free diagnosis — Post-migration repair

PrestaShop Migration: we repair your store after an update gone wrong

Upgrade to PrestaShop 8 or 9, migration from 1.6 to 1.7, module upgrade: if your site is broken after a migration, our experts fix the damage quickly.

PrestaShop Migration: we repair your store after an update gone wrong

If your site is broken after a migration, our experts fix the damage quickly.

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Why PrestaShop migrations go wrong

PrestaShop migration is one of the riskiest operations on this platform. Unlike WordPress, there is no reliable "update" button. Every major version upgrade involves deep changes in architecture, themes and modules. Result: a poorly prepared migration breaks the site in 30 to 50% of cases.

This page does not sell a migration service. Mon Site Bug specialises in bug repair. If your migration failed, that is where we step in.

The most common issues after a PrestaShop migration

1. Incompatible or broken modules

1. Incompatible or broken modules

The #1 problem. Most third-party modules are not compatible across PrestaShop major versions. A module built for 1.7 does not work on 8.x. After migration, the site shows errors, white screens or missing features.

2. Theme no longer displays correctly

2. Theme no longer displays correctly

PrestaShop 1.6 themes are not compatible with 1.7+. Even between 1.7 and 8.x, Smarty template and hook changes break the display: misaligned layout, missing images, invisible cart.

3. Lost or corrupted data

3. Lost or corrupted data

Missing orders, disappeared customers, lost product attributes, broken URLs: migration scripts do not always handle specific data correctly.

4. Cascading 500 errors and white screens

4. Cascading 500 errors and white screens

Migration leaves the site in an inconsistent state: new version files, partially migrated database, obsolete cache. A cocktail of 500 errors, white screens and unpredictable behaviour.

5. Broken checkout

5. Broken checkout

The worst scenario: site seems to work, but customers can no longer order. Incompatible payment module, broken shipping calculation, or silently crashing order validation.

6. Destroyed URLs and SEO

6. Destroyed URLs and SEO

URL structure changes between major versions. Without properly configured 301 redirects, you lose all your Google ranking overnight. Old URLs return 404 errors.

7. Unreachable back-office

7. Unreachable back-office

After migration, admin is white-screen or 500 error. Impossible to manage orders, edit products or even rollback. The most urgent situation.

Our numbers

2549
satisfied clients
8867
bugs fixed
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response time
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Google reviews (287)

What to do when your PrestaShop migration failed

Here are the first actions to take:

Step 1: Touch nothing else

Step 1: Touch nothing else

If your site is broken after a migration, every additional manipulation risks making things worse. Do not rerun the migration, do not reinstall modules, do not delete files.

Step 2: Check if you have a backup

Step 2: Check if you have a backup

Do you have a full backup (files + database) from before the migration? If yes, it is your safety net. Do not restore yet: an expert can often fix the migrated site without rollback.

Step 3: Enable debug mode

Step 3: Enable debug mode

Edit /config/defines.inc.php (_PS_MODE_DEV_ to true) to see exact PHP errors. Note the error messages: they point to the files and modules at fault.

Step 4: Contact a specialist

Step 4: Contact a specialist

A failed migration is rarely a problem solved with a tutorial. You need to analyse the exact state of the site, identify each failure point and fix methodically without breaking something else.

Migration crashed? We repair.

Our PrestaShop experts analyse your site state, identify every post-migration bug and fix the issues one by one. Free diagnosis.

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How Mon Site Bug repairs a failed PrestaShop migration

Full post-migration diagnosis

Full post-migration diagnosis

We analyse the exact state of your site: file version, database state, conflicting modules, PHP errors, theme state, data integrity. You receive a report with the list of issues and the fix plan.

Module-by-module fix

Module-by-module fix

We identify every broken module and fix it, replace it with a compatible version or disable it cleanly. Every fix is tested before moving to the next.

Data recovery

Data recovery

If data was lost or corrupted during migration, we recover it from backup or rebuild it from the existing database.

SEO restoration

SEO restoration

We set up the necessary 301 redirects to preserve your ranking. We check that URLs, meta titles and meta descriptions are correctly migrated.

Full checkout test

Full checkout test

End-to-end verification: add to cart, customer signup, shipping selection, payment, order confirmation, transactional email. Nothing is left to chance.

Why choose Mon Site Bug to repair your migration

Repair, not migration

Repair, not migration

We do not sell migrations. We fix what is broken. Zero conflict of interest.

10+ years on all versions

10+ years on all versions

PrestaShop 1.6 to 9, we know the pitfalls of every version upgrade.

Massive experience

Massive experience

2549 clients, 8867 bugs fixed. Including hundreds of migrations failed by other providers.

Free diagnosis

Free diagnosis

We assess the situation before any financial commitment.

Reply in < 10 min

Reply in < 10 min

Your site is down, every minute counts. No queue.

4.9/5 on Google (287 reviews)

4.9/5 on Google (287 reviews)

Proof by results.

You too ! Join out 2550 satisfied customers

Our customers opened 8872 bug fix request, all solved with success

Google reviews
5 /5 Basé sur +200 avis
  • Google reviews

    Excellent service, quick and efficient repair, very professional!!!

  • Google reviews

    Super efficient and fast support and execution. Very competent and helpful team. Very reasonable prices. Great experience!

  • Google reviews

    A professional who listens, is patient, and genuinely honest, and doesn't overcharge. Honestly, I was a little stressed about giving out my access credentials. I can't recommend him highly enough! And all this for a service call on a Sunday!

  • Google reviews

    Absolutely perfect. A fatal error on my website following a module update was fixed in under an hour by Youssef and his team. What a pleasure to work with such efficient professionals. I recommend them without hesitation.

  • Google reviews

    Thanks to my website bug for their website maintenance and repair service. Another successful fix. And some great advice too.

  • Google reviews

    Excellent! Smooth communication and instant resolution.

Frequently asked questions about PrestaShop migrations

If you have a full backup (files + database) from before the migration, yes, a rollback is possible. However, an expert can often fix the migrated site without rolling back, which avoids losing orders and changes made since the migration.

The most common issue. Each module must be compatible with the target version. Contact module vendors for compatible versions. For abandoned modules, you need alternatives. Our experts can audit each module and find the right solution.

Data is rarely lost for good. It is often in the database but in a format the new version does not read correctly. With a backup and database analysis, we can usually recover 100% of the data.

The diagnosis is free. The cost depends on the scope of damage: a simple module fix starts at €49 excl. VAT. A full repair (modules, theme, data, SEO) is quoted case by case, usually between €200 and €800 excl. VAT depending on complexity.

No, we specialise in bug repair. If your migration failed, we fix it. If you are looking for a provider to do the migration itself, we can point you to trusted partners.

Very common when 301 redirects were not set up. Old URLs return 404s and Google loses indexation. We can set up redirects, check the sitemap and signal changes to Google Search Console to recover your positioning.

All versions: PrestaShop 1.6, 1.7, 8.x and 9. Whether you migrate from 1.6 to 1.7, from 1.7 to 8, or from 8 to 9, we know the specific pitfalls of every transition.

Is your PrestaShop broken after a migration?

Do not stay stuck. Describe the situation, we reply within 10 minutes with a free diagnosis and a fix plan.

Open a ticket

From €49 excl. VAT

See also