Pioneers of Web Bug Fixing — Our Story Since 2018

In October 2018, we launched Mon Site Bug with a simple idea: create the first platform dedicated to fixing bugs on websites. At the time, when your PrestaShop or WordPress site went down, you had two options: call a web agency charging monthly retainers, or post on a forum hoping for an answer. There was no specialized, fast, and accessible service to fix a specific bug on a production site.

We filled that void. And the numbers speak for themselves.

When we started, we were alone

Our first ticket dates back to October 11, 2018. In 2018, we only handled 25 tickets — the concept was new, nobody was searching for "website bug fix service" on Google yet. The market simply didn't exist.

Then growth exploded:

From 25 to 8,809 tickets: in 8 years, we've handled nearly 9,000 support requests, exchanged over 131,000 messages with our clients, and supported 2,543 businesses. When we started, nobody was doing this. Today, a dozen competitors are trying to replicate our model.

What they copy… and what they can't

We regularly see new sites appear that borrow our concept — sometimes down to our page structure, commercial hooks, and positioning. It's both flattering (it proves our model works) and frustrating (when the copying is obvious).

But there's a fundamental difference between copying the appearance and reproducing the expertise.

What they copy

• The "online bug fix service" concept
• Page structure and commercial wording
• Basic ticketing system
• PrestaShop / WordPress positioning

What they can't copy

• 8,809 tickets of experience — Every resolved ticket enriches our knowledge base. When a client sends us a 500 error, we've probably already seen that exact case among our 747 error 500 interventions.
• 131,481 messages of context — Our conversations taught us to ask the right questions, diagnose quickly, and communicate clearly.
• A custom-built platform — Our system isn't a WordPress with a ticket plugin. It's a Laravel application built from scratch, with real-time WebSocket conversations, conversational AI for ticket creation, integrated quoting/invoicing, and advanced analytics.
• 1,358 websites in our database — We know the configurations, hosting providers, installed modules. When a client returns, we already have the full context.
• The complete ecosystem — Our competitors do bug fixing. We do bug fixing + security (PrestaSecure) + malware cleanup + server migration + managed hosting + updates + custom development.

Our conversation system: the most advanced on the market

This is probably what sets us apart most. Our conversation system was completely redesigned in 2026 to offer a ChatGPT-like experience:

• ChatGPT-style design — Scrollable message zone with fixed form at bottom, natural chronological order
• Real-time via WebSocket — Messages appear instantly, no page reload needed
• Infinite scroll — Progressive message loading (20 per page) with upward scroll for history
• In-conversation search — Search bar with 300ms debounce to find specific messages
• Message quoting — WhatsApp-style system to reply to specific messages with preview
• Conversational AI — AI guides clients to collect all necessary information naturally
• Rich editor — Text formatting, attachments, screenshots, all in a modern interface

Our competitors use generic ticketing solutions (Zendesk, Freshdesk, or worse, a simple contact form). None have invested in such an advanced conversation system, because it requires years of development and deep understanding of web support needs.

CMS we master

PrestaShop represents 36% of our tickets — it's our core expertise. We know this CMS inside out: recurring module vulnerabilities, version migration issues, checkout bugs, theme conflicts. This depth of expertise is impossible to acquire in a few months.

Beyond bug fixing: a complete ecosystem

Continuous innovation: what keeps us ahead

• 2024 — PayPal Express Checkout with full Stripe parity, automated refund system with PDF credit notes
• 2025 — WhatsApp-style message quoting, dynamic checkout summary redesign
• 2026 — Conversational AI for ticket creation, ChatGPT-style conversations, technical blog with real data, automated CMS scanning

Every innovation comes from a real-world need, not a marketing trend.

Our philosophy: we don't copy anyone. We build what our clients need, based on 8 years of field experience and 131,481 real exchanges. That's the difference between following a trend and creating a market.

Mon Site Bug® — a registered trademark, a standard

Mon Site Bug® is a trademark registered with the INPI (No. FR4957251, classes 35 and 42). It's not just a domain name — it's a quality standard we've defended since 2018.

Why choose the original?

The choice is simple: do you want to entrust your e-commerce site to a copy that's been around for a few months, or to the team that invented the concept and perfected it over 8 years?

• Unmatched experience — 8,809 tickets means we've probably already solved your exact problem
• Proven responsiveness — Our real-time conversation system ensures smooth, fast exchanges
• Complete ecosystem — Bug fixing, security, migration, managed hosting, development: everything under one roof
• Full transparency — Our blog articles are based on real data. No invented numbers, no empty promises
• Continuous innovation — We constantly invest in our platform and tools

You can copy a website. You can't copy 8 years of expertise, 131,481 conversations, and the trust of 2,543 clients.